How quickly do you respond to calls in Prospect Heights?+
For active leaks or storm damage, we prioritize Prospect Heights calls and typically have a crew on-site within a few hours. Standard inspections and estimates are usually scheduled within 24 to 48 hours, often sooner depending on our current route through Prospect Heights.
How does your pricing work?+
Yes. Every job starts with a free inspection and a written, itemized estimate. We don't start work off a verbal quote, and the price you approve is the price on the final invoice unless you request additional work.
What licensing and insurance do you carry?+
We hold an active IL contractor license and full insurance coverage, and we'll provide proof of both on request — most Prospect Heights customers ask, and we expect that.
What emergency roofing services are available in Prospect Heights?+
Our emergency line is staffed around the clock. If water is actively coming in, call +1-855-469-0306 first — we'll get a tarp and temporary fix in place fast, then schedule the permanent repair.
Can you help with my storm damage insurance claim?+
Yes — we document damage with detailed photos and can meet your adjuster on-site to walk through findings. Many Prospect Heights customers say this cuts weeks off their claim process.
How many days will a reroof take at my Prospect Heights home?+
Most residential replacements in Prospect Heights take one to three days depending on roof size, pitch, and material, weather permitting. We'll give you a specific timeline in writing as part of your estimate.
Do you install metal roofing or just shingles?+
We install asphalt shingle systems from GAF, CertainTeed, and Owens Corning, plus standing-seam metal roofing and flat/low-slope commercial membranes like TPO and EPDM.
Is your workmanship guaranteed?+
Every Roof Replacement job comes with a written workmanship warranty from Big Toms Roofing, separate from the manufacturer's material warranty on shingles or metal panels. Terms are outlined in your estimate.
Can you inspect my roof before I buy or sell a home in Prospect Heights?+
Yes, we perform pre-purchase and pre-listing inspections throughout Prospect Heights with a written report and photos — useful for negotiations on either side of the transaction. Ask about current pricing when you call.
Do you serve areas outside Prospect Heights too?+
Beyond Prospect Heights, our crews regularly service the surrounding Prospect Heights, IL area. Call +1-855-469-0306 and we can confirm coverage for your specific address in seconds.
